REFUND POLICY

Terms & conditions of using payment gateway

• If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the card holder/account holder yourself).
• If the payment is not processed because of any reasons, then you are supposed to deposit make the payment to our Bank Account within next 24 hours, otherwise the respective case/s will be cancelled.
• Due to loss of availability or technical error there could be a possibility that the booking might not go through while processing the payment through Credit/Debit card or Net banking account. During such circumstances our support team shall refund the full amount (the actual amount the said booking is processed for without deducting the applicable charges) within 24 working hours of the booking processed to the same Credit/Debit Card or Net banking account from which the booking is processed.
• If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. If you failed to produce the said documents on time, then your transaction/Reservation will be cancelled with immediate effect
• Transaction processing charge will be borne by the user for using the payment Gateway.
• If the transaction has been cancelled by the user, processing charges will still apply to the Agent/card holder as per the cancellation policy mentioned below
• As a standard process if the payment is not processed because of some technical error or cancelled by the user, then the refund will be initiated in same Credit card / Debit card or Net banking account through which the booking has been originally processed. (Refund handling charges will be applicable in case of cancellation of booking from agents end over and above the cancellation charges as specified in the booking)
• Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact us to make your payment by transferring funds to our bank account directly.

Cancellation and refund policy

• Refunds will be done only through the Original Mode of Payment.
• Refund Policy and process:- in case you had cancelled the request within 48 hours of initiating the same, the amount will be refunded within 15 working days from the date of cancellation request after the deduction of payment gateway processing charges.
• In case the request is cancelled beyond 48 hours, refund process is not applicable

Dispute and resolution policy

• In case of any dispute customer can reach to info@octoedge.in over mail with the details.